Alltell roadside assistance program

Member Login Home. Get Roadside Assistance Paragon Motor Club membership plans can be custom built for your needs. Please select a state! Roadside benefits apply to the member in any vehicle you occupy Unlike other roadside plans, our memberships aren't just for specific vehicles. Even if you have a breakdown in a vehicle you don't own, all qualifying benefits would still apply. Sign and Drive convenience for covered services Simply sign for covered services at the time of a breakdown up to your selected coverage limit and drive away!

Leave the details to us! But we also hope to hear from you and gather ideas. If we can bring together enough people or just the right combination of people, we think we can make a difference. So drop us a line and we'll keep in touch. Dozens of attempts to make calls were unsuccessful because of what was described to us by one Alltel customer service representative as "bugs in the Alltel system. Our experience was even worse this time. At most, we only able to connect twice.

Alltel's service was an utter and complete failure. To put it simply, we did not receive the service for which we had paid.

Not once but twice. Attempts at Resolution: We explained the problem to three Alltel sources: 1 customer phone service, 2 the local store manager, and 3 via written documentation through Alltel's email support department. In all cases, we were told that they could not authorize a refund. Detailed Description of the Failure of Alltel Service: Whenever we would try to dial a number, we would get one of two messages.

The most common message was: "You are not authorized to make calls to this number. That did not happen. We continued getting the message. We simply could not get through to the numbers we were calling. No matter what number we would call, we would get this message. We were not calling from any unusual areas.

For nearly two hours one day, I tried calling from the Boise, Idaho airport and received an endless series of these messages. A couple of weeks earlier, my wife also tried calling from the Boise airport and was faced with the same problem. I tried again at Seattle, WA airport and received the same message again and again. Both Boise and Seattle are in areas covered by Alltel. When we weren't getting the "You are not authorized to make calls to this number" message, we were getting the following message: "Please enter 1 plus the 10 digit number followed by the number sign.

The call would not go through and the same message would be repeated. And it would be repeated again and again. This message would even appear when using the internal numbers programmed into our phone for reaching Alltel customer support.

Moreover, it would even trigger when trying to reach Alltel to pay for service. We also could not reach our voice mail.

The same message would be triggered even though our phone was showing that voice mail messages were present. Now and then, but on a less frequent basis, I would get a busy signal from the number I was calling. In one case, I was calling our home phone a landline. I took this as a good sign, that perhaps I might have gotten through. So, I used a pay phone and called home.

I learned from Kathy, my wife, that the phone had not been busy. So, once again, it confirmed to me that Alltel service was at fault.

I learned this by using a pay phone and calling home. I found that a couple of my calls made from our Alltel wireless phone, had actually rung our landline home phone number. When my wife had picked up the phone, there was silence. She kept on saying hello, but while she was saying hello, I was hearing nothing. But my wife was hearing only silence. I could not hear her. She could not hear me. This same problem was also confirmed when my wife was using the Alltel wireless phone on earlier trip.

We did manage, by some great luck, to get through to a couple of numbers we were calling, but it only happened a couple of times, and it took a great amount of work. At this point the question arises whether my wife and I have any understanding of technology. But I can assure you that I understand technology quite well. Additionally, I spent time a considerable amount of time reading the phone manual, talking with Alltel customer support and really giving Alltel the benefit of the doubt.

I really went out of my way to make sure I knew how the phone worked and consulted customer support when things didn't work right. But none of that helped. We tried very hard to make the Alltel service work, but for us, it has been an utter and complete failure. After exhausting all options available to us through Alltel, we took the following actions: 1.

Our investigation, which began when we received complaints from consumers, found that more than a half-million Floridians were enrolled in Mr.

We have not yet determined what portion of those , consumers were signed up improperly. We encourage every Floridian who uses Alltel to check their bills to see if they have been or are now being billed for the Mr. Rescue service without their knowledge.