1.1 install

Autodesk the hotfix is screwed The fact that the Revit hotfix is prompting for the original RVT. This prompt means that at least one of the Revit installation files has been modified by an application other than Revit. In this event, the hotfix needs to identify which portion s of the Revit installation file have been modified to ensure that these changes are not removed during the installation of the hotfix.

Without this check, Revit hotfixes would end up overwriting information from other applications and negatively impacting their functionality. Please note that this is not new behavior for Revit or other Autodesk products. The introduction of the new Autodesk installer brought changes to which files were retained after products were originally installed. These changes were put in place because many customers wanted Autodesk installers to leave less data on their local hard drives after the installation was complete.

Amongst the files that were no longer retained were the original msi files, which is why more individuals are encountering the prompt for the these files. We understand that this is not optimal and we are working to resolve this issue in future releases.

Until then, the best solution is to keep a copy of the original Revit installer from a browser download available. I should also note that you do need the entire Revit installer and not just the RVT.

Tony Michniewicz Autodesk Delivery Engineer. However essentially you are saying installing via the desktop application means you may not be able to install subsequent hotfixes and we should have instead downloaded the installation files separately anyway and saved them not knowing we would need them later for the hotfix?

Sounds like installing via desktop app although convenient is pointless at least for a single user. As it happens the previous hotfix worked fine for via desktop application so don't know who has been updating these files since then in terms of it not finding them? Applied updates to products also since with no issue but I suppose that was done with old installer. Not sure the DVD analogy holds true: we kept it because it was sent to us. We didn't get it and then have it taken away before being asked to use it.

I've made no effort regarding deleting old installation files. The reason I attributed this to installation error is that the dialogue is so generic and unhelpful it doesn't say any of what you just said. If you have made changes to the installer then please change it back.

You are asking for me to locate program files As a small architectural practice we pay Autodesk a, not inconsiderable, sum of money every year for updates. The point being I click a button to install the updates not spend my time and money searching folders and directories wondering if I have got it right or if I am going to crash the whole system. Come on Autodesk this is your baby Tony, I have to agree with the previous points made here.

Somehow I doubt it. From my very small amateurish bit of programming, I can sympathize with the update logistics quandary you presented, but this is also an automated install inside the Autodesk App. If I need to go download the original install files from the website, why can't the Autodesk App handle that internally?

Either downloading the msi file and figuring out the specific file to look at, or even simply prompting the user with something like "Do you want the app to download the entire install from the website to complete this hotfix?

Otherwise, enter an alternate path below. Working at a small firm often means wearing multiple hats, and the Autodesk App has been helpful in that I don't have to stop working on my engineering projects to put on my update monkey hat and go around installing updates on everybody's computers at our our small firm, at least for one of the 20 different pieces of software we need.

But the workflow you're advocating seems to erase that benefit. Even without the Autodesk App, going through the website still recommends the direct install as the best, fastest option.

Autodesk can paint this how they want, but I think this is still a program fail in any reasonable user's mind. Also, I had saved a copy of the Revit install files to our local area network, and there is an RVT. Again, another reason why this really should be program overhead handled internally, because everything on this end looks to me as a user like I've provided the app with what it wanted, but it's still not satisfied. Sep 7, Version 6.

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